We stand behind every pair with our customer-first return and refund policy
At Goose with Shoes, we want you to be completely satisfied with your Golden Goose sneaker purchase. We offer a comprehensive 30-day return policy for all authentic sneakers purchased through our store.
Follow these simple steps to return your Golden Goose sneakers:
We'll send you a prepaid return shipping label and detailed instructions.
Pack your sneakers in original packaging with all accessories and documentation.
Drop off at any authorized shipping location and track your return with the provided number.
| Payment Method | Refund Timeline | Processing Fee |
|---|---|---|
| Credit Card | 5-7 business days | None |
| PayPal | 3-5 business days | None |
| Bank Transfer | 7-10 business days | None |
Refunds will be processed to the original payment method used for the purchase. Original shipping costs are non-refundable unless the return is due to our error or a defective product. Refund amounts will reflect any applicable taxes and duties.
We offer free exchanges for different sizes or colors of the same sneaker model, subject to availability. Exchange requests must be made within 30 days of delivery.
If you receive a defective or damaged item, we will provide a full refund including original shipping costs, or a replacement at no charge.
International customers can return items following the same 30-day policy. Additional considerations apply:
Our customer service team is here to make your return process as smooth as possible.
[email protected]This refund and returns policy is effective as of January 1, 2025. We reserve the right to update this policy at any time. Changes will be posted on this page and will apply to purchases made after the update date.
For questions about our return policy or to initiate a return, please contact our customer service team. We're committed to providing exceptional service and ensuring your complete satisfaction with every Golden Goose sneaker purchase.